infoQuant's technical support team provides enterprise-class support for copy number researchers and diagnosticians around the world. Our support team is structured to provide rapid, accurate resolution to our client's technical issues. All issues are queued within our support system and immediately handled by a support representative or escalated appropriately. Our representatives are available via email around the clock with all inquires responded to within 6 hours of reception. Customers with existing issues can log into our customer portal for updates.
Users are encouraged to utilize our customer support portal to manage support requests, browse the knowledge base, read the latest documentation or purchase Pay-Per-User licensing.
Getting started guides are included within the product installation directory as well as the customer portal.
infoQuant provides online training webinars for new clients. Training sessions cover a wide range of topics and are free for customers who purchased software or services within the last 90 days.