infoQuant's technical support team provides enterprise-class support for copy number researchers and diagnosticians around the world. Our support team is structured to provide rapid, accurate resolution to our client's technical issues. All issues are queued within our support system and immediately handled by a support representative or escalated appropriately. Our representatives are available via email around the clock with all inquires responded to within 6 hours of reception. Customers with existing issues can log into our customer portal for updates.